Our Festive Opening Hours 2025

Wishing you all a happy holiday season! We have some important information for you below regarding our Festive Opening Hours so that you can plan ahead:

Auctions will not run on Thursday, 25th December, all other auctions are planned to run as scheduled.

Payments

Please note, Bank Transfer is the fastest method of payment and if you choose to use an alternative payment method such as Bank Pay, this could take up to 24 hours to be applied. If you choose to pay by Bank Transfer you must ensure you use either the generated reference number, member number or lot number as the beneficiary reference for the payment. You can find more information on how to do this in our Support Centre.

If you require our assistance to process your payment, please contact us on 01234 765 459 before 3:30 PM on Wednesday, 24th December 2025. Alternatively, you can also speak with one of our helpful advisors via Live Chat on the Contact Us page within our working hours.

Deliveries

If you are opting to use our fantastic Mainland UK delivery service, please remember to book this immediately after the auction. Deliveries will not be taking place on 25th December 2025, 26th December 2025 and 1st January 2026, but can still be booked online via Payments Due and Lots Won.

Collections

If you wish to collect, please note that vehicle collection appointments will not be available on 25th December 2025, 26th December 2025 and 1st January 2026. If you have made payment for your vehicle, you will be able to book collection via the Transportation App.

All collections must be pre-booked through the Transportation App.

Storage charges will incur over the bank holiday dates. More information about vehicle storage periods can be found on our Operation Centre Location pages or by visiting our Member Fees page.

Thank you and enjoy the festive period!